Q: Can a Bikini or Figure be made into a Figure or Bikini?
A: Yes. Any suit can be made in either Figure or Bikini styles. The suits are displayed on our website by stone designs. Either options can be done for you. Note that Figure suits are typically priced higher than Bikini suits.
Q: How do I send my pictures on the Order Form if I’m not ready (at competition weight)?
A: We use photos to determine if we can process your order right away or if we have to wait to get updated photos closer to your show date where you are closer to your competition weight. This is ideally around 4 weeks prior to your show.
Q: What I’m looking for is not on your website. How do I order a custom design item?
A: To make a custom order done outside our website suits all you need to do is make a deposit, then complete an Order Form. Please be as specific as possible especially in the suit options section. We will follow-up with you with a consultation to confirm your custom order. Also, you can email us to discuss your ideas with us at firstname.lastname@example.org.
Q: What do I do if I do not want connectors on the suit or I only want connectors on the bottoms?
A: On your order form specify these changes in the suit options section.
Q: Do the suits come padded?
A: All the tops are made with pockets for padding, We do commentary "Teddy Bear" stuffing for tops with Poly-Fil Fiberfill that has been known to works well with our customers. We also sell other padding. These products are located in the Products > Accessories section on website. Add the stuffing or pads to your shopping cart when ordering if this is what you want.
Q: What do I do if I get suit and it doesn’t fit?
A: Your satisfaction is important to us. If there is a fit issue:
- Please take a front and back photo of yourself in the suit.
- Email the photos to email@example.com and include your phone number and best time to contact you.
- Once we receive your email, we will contact you to review the issues for alteration.
- After our conversation, please mail your suit to: Vizion Couture, 2129 E. Indian School Rd Phoenix, Arizona 85016
Q: I changed my mind on the color I want for my suit. What can I do?
A: The best thing to do is to email us at firstname.lastname@example.org as soon as possible to notify us of any changes you want. We will contact you to discuss the changes and make sure the suit hasn’t already be processed, We like to get all changed done within 14 days of initial order. (Once payment or deposit has been made) we order all supplies and if there are any last minute changes there will be a $50 Change Order Fee.
Q: When will I get my order?
A: You must complete an Order Form after you make a purchase. From your order form we can determine the schedule for making your suit base on your show date. You must make your final payment before we can start. Please be aware that time require to complete your suit depends on the number of orders we have which varies thoughout the year. We typically shipped within 3-4 weeks before your show date. During peak season we ship 2-3 weeks before your show date. We understand that delivery time can be critical base on your show date. Please contact us if you have additional questions regarding your order.
Q: What type of payments do you accept?
A: We accept Visa, MasterCard, American Express, Discover and PayPal. We also accept cash and personal check locally.
Q: I want a suit but I do not have enough money right now. Can I make a partial payment?
A: All sale items must be paid in full. We do have a deposit option for you to reserve your next suit and secure a spot on our designer's schedule. The deposit amount is $180 for Figure suit and $80 for Bikini. Click here if you want to make a deposit. Once you establish a credit with a deposit complete the Order Form for the suit you want. You can make additional partial payments by using the EASY PAYMENT option until your balance is paid.
Q: What can I customize after I select a product I like?
A: The product primarily showcase the stone design. You can specify the color and type of fabric you want. You can also choose a bikini suit for a figure suit stone design and vice versa. Be sure to complete the Order Form for each suit you purchase
Q: Do you make anything else besides Figure and Bikini suits?
A: Yes! We make custom request clothing for various purpose and events including leggings, dresses and bikinis for photo shoots. Typically all we need is a photo of what you want. Contact us if you have a special request. We would love to help.
Q: Do you sell posing suits?
A: Yes, we make posing suits that do not contain any stones. Please complete an Order Form so we know exactly what you want (color, suit type, etc.) Make sure you include your front/back photos as specify so we can fit your suit accordingly.
Q: Do you sell pads?
A: Yes! Please take a look at the pads we offer here.
Q: What is your return policy?
A: We do not give refunds due to the fact that we make suits customize for your physique. We do take pride in our quality workmanship so we offer one complementary alteration for your suit within 6 month of delivery of your order. If you receive your suit and it doesn’t fit correctly or if there are minor errors, please take a front and back photo of you in the suit and email us at email@example.com. We will contact you to go over alterations. Once we had the discussion about the issues then you can ship the suit back to us.
Q: I'm no longer able to do the show I have planned because... Can I get a refund?
A: We understand circumstances may prevent you from doing a show that you planned. What we do in this case is keep a credit on file for you until the time when you are ready for your suit or if you want something else with equivalent value. The credit is also fully transferable.
Q: I have a show coming soon. Can I get a rush orders?
A: No problem. You will need to pay in full for your order and complete an order form as soon as possible. Call us afterward for an over the phone review of your order. There is an additional +$50 rush fee.
Q: Can I upgrade my connectors?
A: Yes! Please take a look at our list of connectors that we offer,
Q: Is there additional cost for larger sizes?
A: Yes. This is due to the extra stones that is needed to cover the surface area of the suit. There is a +$50 charge for tops larger than C cup for tops. There is a +$50 charge for bottoms bigger than Rio or 1/2 pinch. We will notify you if this is the case.
Q: Can I make changes to my order?
A: Once your order form is submitted you have 14 days if you decide to change color, fabric, stone color or connectors..Afterward, there will be a +50 charge for an order change. Our designer relies on your order form information to make your custom suit. You must re-submit an order form for any changes. Change request via email will be ignored.